• April 15, 2021

FAQ

Frequenly Ask Question And Troubleshooting

Shooting
Problem Solution
No picture is taken when the shutter button is pressed.

The memory card is full: Insert a new memory card or delete pictures (a Inserting the Battery and a Memory Carda ERASE).

The memory card is not formatted: Format the memory card (a FORMAT).

There is dirt on the memory card contacts: Clean the contacts with a soft, dry cloth.

The memory card is damaged: Insert a new memory card (a Inserting the Battery and a Memory Card).

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (a Charging the Battery).

The camera has turned off automatically: Turn the camera on (a Turning the Camera On and Off).

You are using a third-party mount adapter: Select ON for SHOOT WITHOUT LENS (a SHOOT WITHOUT LENS).

The indicator lamp was orange when you attempted to record a panorama: Wait until the indicator lamps turns off (a The Indicator Lamp).

Mottling (“noise”) appears in the monitor when the shutter button is pressed halfway. Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaffected.
The camera does not focus. The subject is not suited to autofocus: Use focus lock or manual focus (a Focus/Exposure Lock).
No face is detected.

The subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions (a FACE/EYE DETECTION SETTING).

The subject’s face occupies only a small area of the frame: Change the composition so that the subject’s face occupies a larger area of the frame (a FACE/EYE DETECTION SETTING).

The subject’s head is tilted or horizontal: Ask the subject to hold their head straight (a FACE/EYE DETECTION SETTING).

The camera is tilted: Keep the camera level.

The subject’s face is poorly lit: Shoot in bright light.

Wrong subject is selected. The selected subject is closer to the center of the frame than the main subject. Recompose the picture or turn face detection off and frame the picture using focus lock (a Focus/Exposure Lock).
Movie recording, 4K burst, and 4K multi-focus are unavailable. The memory card write speed is too slow: Use a memory card with a UHS speed class of 3 or better.
The flash does not fire.

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (a Charging the Battery).

The camera is in bracketing or continuous mode: Select single frame mode (a Bracketinga Continuous Shooting (Burst Mode)).

OFF is selected for SOUND & FLASH: Select ON (a SOUND & FLASH).

The flash does not fully light the subject.

The subject is not in range of the flash: Position the subject in range of the flash.

The flash window is obstructed: Hold the camera correctly.

Shutter speed is faster than the sync speed: Choose a slower shutter speed (a Shutter-Priority AE (S)a Manual Exposure (M)).

Pictures are blurred.

The lens is dirty: Clean the lens (a Lens Care).

The lens is blocked: Keep objects away from the lens (a Taking Photographs).

s is displayed during shooting and the focus frame is displayed in red: Check focus before shooting (a Taking Photographs).

Pictures are mottled.

Shutter speed is slow and the ambient temperature is high: This is normal and does not indicate a malfunction.

The camera has been used continuously at high temperatures or a temperature warning is displayed: Turn the camera off and wait for it to cool down (a Turning the Camera On and Off).

Menus and Displays
Problem Solution
Display is not in English. Select ENGLISH for Qa (a Choosing a Different Languagea Qa).
Power and Battery
Problem Solution
The camera does not turn on.

The battery is exhausted: Charge the battery or insert a fully-charged spare battery (a Charging the Battery).

The battery is inserted incorrectly: Reinsert in the correct orientation (a Inserting the Battery and a Memory Card).

The battery-chamber cover is not latched: Latch the battery-chamber cover (a Inserting the Battery and a Memory Card).

The monitor does not turn on. The monitor may not turn on if the camera is turned off and then on again very quickly. Press the shutter button halfway to activate the monitor.
The battery runs down quickly.

The battery is cold: Warm the battery by placing it in a pocket or other warm place and reinsert it in the camera immediately before taking a picture.

There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth.

ON is selected for PRE-AF: Turn PRE-AF off (a PRE-AF).

The battery has been charged many times: The battery has reached the end of its charging life. Purchase a new battery.

The camera turns off suddenly. The battery is exhausted: Charge the battery or insert a fully-charged spare battery (a Charging the Battery).
Charging does not start. Reinsert the battery in the correct orientation and make sure that the charger is plugged in (a Charging the Batterya Inserting the Battery and a Memory Card).
Charging is slow. Charge the battery at room temperature.
The charging lamp blinks, but the battery does not charge.

There is dirt on the battery terminals: Clean the terminals with a soft, dry cloth (a Inserting the Battery and a Memory Card).

The battery has been charged many times: The battery has reached the end of its charging life. Purchase a new battery. If the battery still fails to charge, contact your FUJIFILM dealer (a Accessories from FUJIFILM).